Support

For help signing in, using the app or managing your personal data, contact the SiteAid team. Include a short description of the problem and your company name.

• Email: enquiries@siteaid.ai
• Phone: 01268 928690

Keep passwords, verification codes and sensitive worker records out of your support message.

• Help & Training centre — step-by-step guides for every part of the platform. Open it from the sidebar, or go to Help & Training when signed in.
• Notification preferences — choose which categories of notification you receive, from your profile settings.
• Report a problem — the in-app issue reporting page lets pilot users report a bug with an optional screenshot, directly to the support team.

Membership of your organisation's SiteAid workspace is managed by your company's administrator. If you cannot sign in, are missing a project, or need your role or access changed, contact your organisation's administrator first — they manage invitations, roles and permissions.

For questions about your personal data, see the Privacy Policy. You can request deletion of your account and personal data at any time from Delete your account, and the outcome is shown to you there.